🔁 Return & Refund Policy – Poru Impex
At Poru Impex, we strive to ensure your satisfaction. If you are not completely happy with your purchase, please review our Return & Refund Policy below.
🔄 Return Policy
- Returns are accepted within 3 days from the date of delivery (unless otherwise mentioned on the product page).
- Items must be unused, unwashed, and in original condition.
- Original tags and packaging must be intact. Products without tags will not be accepted.
- Customized or altered items are not eligible for return or exchange.
- Returns are applicable only to select products as mentioned on individual product pages.
If pickup service is unavailable at your location, you may be required to self-ship the product to our provided address.
❌ Non-Returnable Items
- Customized or personalized products
- Items showing signs of use, damage, or washing
- Products without original tags or packaging
💰 Refund Policy
- Once the returned item is received and inspected, you will be notified about approval or rejection of the refund.
- Approved refunds will be processed to the original payment method.
- Refund processing may take 5–7 business days, depending on your bank or payment provider.
- Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product.
📩 How to Request a Return
- Contact our support team within the return window.
- Provide your order number and reason for return.
- Follow the instructions shared by our team for smooth processing.